Berlin, Germany
Schützenstraße 14
N/A
+49 3072621575
Customer Service is alright. They take long to reply for emails and it's impossible to call in because they don't answer and send you to voicemail at all times of the day. No one has ever responded to the message I left on the voicemail. In this day and age it should be possible to have a proper phone. The woman I was talking to eventually responded and has been kind and helpful.
like
The worst!!! Don't choose this company!!!! Make everything wrong. As a chinese citizen, i need to pay 110 euro for brasil visa. But Visa HQ only transfered 80. Do they really read basic info on website??? Promised me to return my money in march. Get no info after that. Now it's already November . I don't think they are going to return any!!!! Contacted Maria as below comment instructed, no one replied. Does any company need 8 months to refund???????
A friend and I had applied for a visa before the Covid crisis. VisaHQ Berlin told us that they could not go ahead with the application and instead would reimburse our money within a few weeks. However, for the past two months there has been no response to our emails or to calls in this regard. This has left us very dissatisfied with their service.
Considering the very limited time window I was working with, the agent working with me (Ms. Dima D.) kept me in the loop on the process and was very helpful in the details of the application process. I would use their services again.
Great and fast service. Friendly and supportive staff explains all requirement properly. I would recommend it for sure.
Deli
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