Berlin, Germany
Meeraner Str. 11E
N/A
+49 3052014157
Delivery
Wheelchair-accessible entrance
Supply of products is very limited and products are quickly out of stock once placed available. After a long wait we could finally place an order. We then experienced issues in the webshop when completing the payment. We did receive a purchase order with the request to complete payment within 5 working days. Since the payment link did not work we immediately send an email to Kidsmont. They responded that we should place a new order, which we couldn't because the product had gone out of stock again. We reminded Kidsmont that we had five days to complete the payment and that we immediately contacted them after the payment had failed. They simply referred us to the next order option, which is (again) a month later! (Update) A month later....We were in time to order the product, but again the webshop failed. After placing the order, the order confirmation did not come through properly. The invoice amounts did not show. We transferred money by bank using the invoice amount of our (failed) order last month. We ended up having to pay an unverifiable 27% increase in delivery costs - they charge more than the delivery costs published on their website, and since they even haven't corrected the costs on their website after I confronted them with this, I can only conclude they act in bad faith. I didn't want to let my kids down by not buying the product, but Kidsmont is the worst store I've ever dealt with.
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Tolles Produkt und super Service. Nicht nur Sprossenwand sonder Multi-Klettergerüst. Telefonisch die Bestellung besprochen, kurze e-mail, Überweisung und Lieferung schon nach 2 Tagen. Unser Enkel hat die vielen Möglichkeiten sofort ausprobiert und ist begeistert. Es ist alles sehr gut durchdacht und stabil. Es waren sogar Reserve schraube dabei. Also eine uneingeschränkte Empfehlung.
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