Köln, Germany
Kolumbastraße 5
N/A
+49 22180020820
I used this service three times now and I think it's really great, it's something really special that allows me - as somebody who is living in Hamburg - to have a vacation in the alpes in the first place. I am really thankful for that. Yes, the cars are old but I think the people are putting a lot of love and work into it and they really try to make it a good experience. I saw a lot of nice touches here and there, nice smelling soap, more blankets than were necessary for the number of people in a cabin, an extra coffee if you ask really nicely for it... It was just an all-around great thing each time I used it. I highly recommend you to try it out. Yes it's not a luxury airplane, but if you want your car or bike transported and don't like driving 900km to the alpes yourself, this is the way to go
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Travelled one way from Verona to Dusseldorf on 29/30 June 2019. The train was very old, the organisation was non-existent and the service poor. The only highlight was that the food was good. We appeared to have been over booked even though we booked in the first week booking was open. They only told us the night before and tried to offer us 50 euros compensation. We paid more than that for the difference in accommodation so I wrote an email to them on our return. Over a month on there has been no apology, no refund and no compensation. DO NOT USE THIS COMPANY!!!!!
Never use this Company!!!! We were booked on the train from Verona to Hamburg on the 20 Th. Juli 2019. Two day prior to journey we we received an E-mail say that the product that we ordered we not available (two room suite). As Train4you was not able to provide the product we decided to cancel the trip and asked for our money back. I har now sent and E-mail 3 times, and I get no answer! They know they have to pay compensation, but they clearly try to avoid by ignore my E-mail.
AVOID THIS COMPANY Service is shocking no air con in extreme heat , until we set off and then it kept cutting out top bunk mattress is not suitable as only three quarter lengh ,toilets filthy we had 2 cabins of 3 people in each yet only 2 tiny airplane style water cups between 3, windows filthy, staff seem like it's their first day on the job clueless no toilet facikities when loading up unless you walk all the way back to station in leathers carrying all your stuff the loading times kept changing to we was told 3 pm which changed to 1pm luckily we was there early I will never travel on these old dirty trains again
Doesn’t really matter that train cars are old, but the cleanliness are beyond all normal standard. Dirty carpets on floor, dirty boxes next to the seats and an impression of that the cars haven’t been cleaned since they were build (in the 70’s?). Very uncomfortable seats without the possibility to change its position. Very hard mattress, 2 cm thick, probably several years old, full of spots. No information at all without actively asking the staff. Problems with understanding while most of them only speak German. Was there a dining carriage at the train? How and where to get breakfast? What refreshments and food could be bought on the train? How can you serve a tourist train in the heart of Europe without English speaking staff? We were more exhausted after a night on the train than we would have been after driving car through the night.
Expect nothing - get less.. What could and should have been a winning concept is not. Old and dirty cars, unstable facilities such as water and electricity. Service was sometimes ok, but usually not. The restaurant car was charming though. I believe vast improvements urgently need to be implemented for this highly convenient service to survive.
Fantastic concept, but really poor standard and unfriendly staff.
Never, never, never again. We used to travel by car train but this was an absolute disaster. The train was late and nobody at the trainstation told us why and how long it would take. We had a delay and you promissed us compensation you are recyuired to due to EU law. You did not give the compensation so far. Two toilets were dirty and not working in the beginning. We payed 35,-- per person for a 3 course meal; a total ripoff. You get a simple salad, a microwave meal and a desert that is half frozen. There were no reservation for the dining compartment; we had to come backt three times to see if there was any place. The reservation is simply not working. We got angry and because we refused to go out of the way, they served the diner in our compartment. But again, it was a waste of money, totally uneatable. Your staff did not give a damn. They were very rude. The aircon did not work and one of the beds was broken. It is really a big shame you operate like this. everything you do is a ripoff; you provide zero service, and you have non functioning material. I even wonder how safe it is to travel with you. Even your website does not give a real view of reality; you use foto’s of cabin’s that were not there on our trip, you talk about aircon cabin’s (were not working), you were unable to serve diner at the dining cabin etc, your crew does NOT help with making the beds etc, etc, etc.. When filing a complaint, and demanding compensation, you threaten with law suits. You answer mail anonymous. Your service is in our experience a complete rip off. All I can say to people; DO NOT BOOK THIS TRAIN!!
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