Ramstein-Miesenbach, Germany
Kindsbacher Str. 48
N/A
+49 63714037590
Wheelchair-accessible entrance
Solid dealer. It took awhile to get some extra parts I requested but they covered the entire price and gave them to me after I had agreed to buy them at cost!
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Would give less than 1 star. W e went to look at a car we saw on Bookoo. We stood and walked around the car for 5 minutes (no one else was looking and it was a Saturday @2pm). No one came outside to help us. We looked inside and saw a guy sitting at his desk, facing outside, and didn't bother to come out. We left and went to a different place nearby at Lüdwig-Erhardstr 17, Rudi was helpful and great and we bought a car from him. Does all the US inspection work too.
I bought my car here in November 2015. Worst customer service. My steering column needed replaced in August 2017. I was 1,000 miles over the warranty, so they said they couldn't fix it for free, but they would help order the parts at a reduced cost. They spent several weeks on this and weren't even going to order the right parts. Luckily I caught them and recognized their incompetence before they ordered the wrong parts and wasted my time and money. I called them out on this mistake, and the owner got very rude and disrespectful. I would recommend you look for cars somewhere else.
I went for new tires a few months ago and they where great, but this last time was horrible. The people at the front spoke broken English and were rude. I had made an appointment and was told over and over again all was fine, althoough my car is still having problems and it is not “fine”. Then they tried to charge me 60 for a free estimate, that I was told to just bring my car in anytime. It’s a sham and they obviously hate Americans.
I wish I could give 0 stars. I had my car for just a year and my breaks are shot. my roaders are rusted and worn down to the point where they were already bad when I purchased the car. Do not buy from them they are horrible and they will take advantage of people. I traded in my car to them which I took very good care of. they routed the money to buy my car to the wrong account so I ended up having to pay 2 car notes at once until they figured it out. customer service was very bad. they kept giving me the run around, and they lose paperwork. This place needs to be lack listed. there is no reason why I have to replace my entire break system and I haven't even had this car for a year!!! and of course you know the warranty isn't going to cover it. seriously about to take this situation to legal at this point. Buy at your own risk!
Service was decent...the vehicle I test drove was absolutely terrible due to the filth and odor in the vehicle
Great service, great cars! highly recommend you look here first if you are looking to buy a used Mercedes!!!
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