Berlin, Germany
Michaelkirchstraße 17-18
N/A
+4930275776200
I wanted to change my address but they do not reply me for several months. I cannot see my account at all.
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This broker has BNP Paribas as banking partner. BNP Paribas offers a horrible, totally old and nonfunctional online infrastructure. I can not login to my account and can not activate the so called Secureplus in BNP Paribas. I have talked 15 minutes with BNP customer service and only thing they say is that they can not help. Smartbroker, please find a functional banking partner because you will not come far with BNP Paribas.
Great functionality and reporting tools, but slow customer service (probably lots of trafic)
2 months and still waiting for documents to open my account. Avoid them!
It took 8 months to open an account. 20 emails sent, 10 calls, I just wanted to go through the process to finally find peace of mind. I don't think I am going to use it though, if this is the kind of customer service I will receive in the future as well. Edit for completeness: some documents were missing and I had to proactively and regularly request a status (email and tel) to see how things were going and ask how I can help the support team with the progress. Notice also that I was requested several times the very same document until the real issue was found. Once all the documents were sent in (according to my email records, it was Sept. 2nd when I last sent again a document that I already sent before) it still took more than 1 month to open the account (Oct. 6th).
Opened and verified two times with PostIdent, also asked my local authority for a so called "meldebescheinigung", which costs me 14,00. When you call them they cannot find anything of your registration. Very disappointed in Smartbroker :(. Jetzt 1 jahr weiter und immer noch keine Depot geöffnet....
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