Hoppegarten, Germany
Industriestraße 12-14
N/A
+49 334230820
Ikea Germany working in cooperation with Rhenus GmbH in Berlin sends delivery service personell that harasses you because you ask them to keep their distance. Instead invading into the middle of your flat without a mask and threatening you when you ask them to do so. While leaving also bragging about the favour they did by bringing the order till the flat. Alone living woman beware and avoid their services!! They also parked their truck in the middle of the road and shouted at people who asked for them to clear the way
like
This company delivered twice to my apartment. The first time all packages were open, they brought them into my apartment and scratched the floor and hit the walls with the packages. The company never replied to my complaints if not only months later and I got nothing as a refund for the damage. The second time all packages were delivered again opened, no delivery note, nothing...just bumped everything on the stairs and elevator while carrying it upstairs to my flat. If only one could chose to avoid them !
One of the worst custoemer \service\ ever. Let' see what the delivery service be like tomorrow.
This company is the worst. We ordered two items on home24 and paid for montage services. Guys from Rhenus showed up for delivery. They tried to montage and they said something was defective and some things were missing and left without doing the montage. They left things lying around all around the apartment. We had to struggle and put in so much effort to put these things back in it’s original packaging. Not our fault that they didn’t montage these items. These were 2 heavy items we ordered. Finally we complained to home24 and got a date when the items would be picked up and taken back. On the day of pickup, 2 guys show up and say that they cannot pick up the items from inside the apartment(we had these 2 items just next to the door). They behave extremely rude with us and start harassing us. I am pregnant in my 9th month and I had to struggle with my husband to get these things outside the door. First of all we had to clean up the mess the delivery guys made during the First delivery and then we had to deal with the harassment of the guys who came to pick up the order for return. Extremely disgusted with the company and it’s unprofessional employees.
DO NOT USE THIS COMPANY! They are a disaster. I ordered my kitchen from IKEA and Rhenus was the main transporter. Although my street is very large and trucks do their deliveries there all the time, they complained that I hadn't booked a parking spot for them. They threatened me not to deliver, which would have been very inconvenient because the installation of the kitchen was planned for 2 days later. They were very upset. They kept complaining for 30 min, all the while they were parked and could easily have done the delivery. I had to pay them extra in cash for them to perform the delivery ... I really had the feeling that they started a dispute on purpose so that I would become desperate and pay them extra. The other delivery guys (from another company, I had two separate deliveries for my kitchen on the same day) saw what happened and were really shocked at this behaviour. This is totally unacceptable and unprofessional. Also, they didn't deliver all items. They pressured me into paying fast, saying they were unning out of time\. I kept my composure the whole time but I felt pressured, threatened and deeply unsatisfied by their actions. The next morning, they rang my bell and left before I could reach the door. When I opened, a couple of kitchen items were in front of my door... Unfortunately that was still not enough as they hadn't delivered one my kitchen counter either. It is still unclear at the moment if this problem comes from IKEA or Rhenus, but when I know more I will update this review. To sum up, I really don't recommend using this company to transport anything you care about. If IKEA is delivering your kitchen, ask which transport company they are using and if the answer is Rhenus, ask for another one! You will be saving yourself a lot of trouble.
Deli
The best companies in the category 'Deli'