Berlin, Germany
Mierendorffstraße 16
N/A
+49 303499595
We took a spontaneous 3.5 hour trip from Friedrichstraße and initially we were excited and such a cruise has been on our list for a while now but we were disappointed. The only pro was that you get a very long tour for a relatilvely good price, however it might get pretty boring. All you get is the pre recorded audio voice telling you a little bit here and there about the sights which over the long time ended up annoying us a little and the monotony made it no fun whatsoever. On the way another boat passed us which seemed like a much more entertaining tour since the staff or captain was actually telling something themselves and made it fun to listen. We wished we would have went with them (sadly we don't know the company). On top of that it was pretty hot with the sun burning on our heads (ca. 31 degrees) which is nothing the vendor is able to influece but that just made it even more insufferable over time. Especially after about two hours the waiter went around and started to ask everyone to pay their bills, kind of like a last call and after that wasn't really seen again. Considering the heat and that there were still 1-1.5 hours left on the tour that didn't spark much joy either. We left the boat at the first possible exit after 3 hours instead of going all the way to the original docking station where we entered. If we'll do another tour over the Spree we won't be booking one from Bruno Winkler.
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Nice trip though pre recorded commentary that was slightly delayed in English
My girlfriend and I took this tour two days ago and really enjoyed it. The boat was very nice with plenty of space. It was also higher up than all the other boats we say, which was nice. The view from the upper deck was great. Someone complained in a review that the info was prerecorded. It didn't bother us at all (imagine saying the same stuff over and over every day!). The information was interesting and clearly-spoken. We ordered an iced drink and ice cream, which were overpriced but absolutely delicious. We got a reduced price for the tour with the Berlin Welcome Card, which was great. Overall we really enjoyed it and would recommend this tour to anyone! (Anyone who speaks German or English, that is, because those are the languages of the info. Actually it would still be enjoyable just to see the city in such a relaxed atmosphere that it might be worth it anyway if you don's speak those languages.)
We opted for the 4 hour cruise. The boat itself was nice, and the information was presented in German first then English. It was not too detailed but adequate enough. Cruise was a nice length. The thing that ruined the whole trip however was the attitude of one of the waitresses. She had not served us before and came over and said 2 beers, which is what we had ordered, and I assume she was asking for payment. I said oh yes, and proceeded to get out my purse when she started talking to the passengers behind us in German about us. She mimicked what I had said and was laughing. It's frankly disgusting that your staff would act like this. It was very blatant she was having a joke at our expense with the other passengers because she assumed we couldn't speak German. So we were left feeling embarrassed and belittled. Awful customer service.
We took the 4-hour cruise on the MS Fortuna on May 14th 2018 and thoroughly enjoyed it. Good food and drinks. Good service
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