Oberursel (Taunus), Germany
Zimmersmühlenweg 81
N/A
+49 61718489
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Very fast delievey! Top shop!
like
good service , competent and professional staff. I can only recommend.
Brought my ebike in for winter service last year. Unfortunately, I let myself be persuaded to also take the \oil bath\ service of the hub gears in the rear wheel, which ,as I later found out, was absolutely unnecessary. After I brought the bike home, I noticed a small oil leak on the floor, but thought it was normal after the gears were \bathed\ in oil during the service. Fast forward two months later - my wife rode the bike, and the gears worked increasingly worse, until finally a gear tooth broke a hole through the hub. To make matters worse, this was one day before my wife and I were to leave Frankfurt for 7 months - it was a Saturday. Thankfully, folks at B.O.C. happened to have a rear wheel to replace it and they did it on short notice. So, the winter service at Fahrrad Mueller cost us a lot of frustration and some 120 EUR. When I contacted the store after we came back to the country, 7 months later, they said they were sorry, but they were not willing to do anything since too much time had elapsed. Either way, they lost my business forever.
I have to agree with the evaluation by ripjaw: For about a year or so while I visited the store after I had come to Oberursel, I had good experience with the friendly sales woman in the showroom, but just the opposite experience with the workshop. Its young supervisor (apparently the son of the store owner) sets a negative tone. He was not only very sparse with giving factual information. He also gave me the feeling to be a dummy when I asked questions, and had a tendency to quickly become competitive when I dared to have an opinion about a technical matter, as if I had put his competence in doubt or challenged his authority. I didn't feel welcome as a customer at all, but even felt compelled to prepare myself mentially for the encounters with him. I am not going there anymore, there are enough good bike shops around with a nicer and much more helpful staff. I still want to make a remark about the reply which the store owner gave to ripjaw's comments. This reply is off the point: The store owner argues about his emphasis on customer value and on finding the best technical solutions to problems. But this is not drawn in doubt: Their technical work is up to standards, ripjaw and myself do not want to cast any doubt on their high technical competence. It is all about the way HOW the customer is served. Why is it so difficult to be friendly?
Nett, freundlich, kompetent... o Schrauben können sich bei der ersten Tour natürlich lösen - Nimmt 11% Jobrad Aufschlag, auf das ganze Paket. -- Neue Software ihres EBikes? Schauen wir bei der Auslieferung nie nach, aber wir empfehlen eh einen Check nach einigen Wochen, nicht teuer, ur\ 70, da machen wir das auch mit. Mit Gewalt reich werden?
Ein Fahrradhändler, der sein Handwerk versteht. Freundlich, zuverlässig und immer ansprechbar. Wir sind mehr als zufrieden mit unserer Bestellung und mit der Betreuung. Das Familienunternehmen wird mit Herz geführt, das merkt man direkt. Wer sich nicht sicher ist wohin er soll….hier seid ihr definitiv richtig!!
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