Heimbach, Germany
Schwammenauel 6
N/A
+49 2472987898
This place is not recommended at all. We tried to reserve four e-bikes on a Saturday through the website for the next Tuesday. The automated response email says that if you do not receive a response within three days, there are no available bicycles. That I found already very strange, at least a reply saying “sorry, we do not have anything available” would be a minimum if you respect (future) customers. Then since we have not received any confirmation until Monday, we called by phone and asked about the booking. They said that they had problems accessing the server and they would check the reservation. The person on the phone took the booking details. Since we did not get any response until Monday evening we went to the location of the shop at 17:00 but found it closed. Apparently, they are only open between 10:00-12:00. It’s already Wednesday and I still have not heard from them. Unfortunately, we had to cancel our bike trip with no bikes available... Very disappointing and not at all customer friendly. If you want to be sure that you have a bike for your trip, you’d better look elsewhere.
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Very fast, friendly for a short and cheap repair. English spoken and availability to pay in card and cash. Would totally recommend.
cheap, quick service. nice people. thank you for saving our day around the lake.
Very good MTB bikes and very friendly staff. Quick and efficient check-in and -out. I can highly recommend this shop.
Nice and friendly people, excellent service and good bikes. Also the tips they gave us were all valuable. I would definitely recommend this shop.
Deli
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