Ebernhahn, Germany
Dernbacher Str. 59
N/A
+49 262396180
One star because i don’t have the choice to put 0. The most unprofessional logistic I ever work with. We where waiting a pallet but the driver didn’t want to come in front of the door with the truck (for no reason) as so many years other logistics bringing in front of the door. So I asked him to help him to push the pallet until the door BUT 20 meters before the door he decided that he will stop there in the middle of the sidewalk!!!! Wait! The “professional” driver () had another great idea. To not deliver the pallet to bring it back to the truck and go away...because...(please give me an idea why because I don’t know ). By the way the pallet is delayed 3 days now and we said no way that the pallet will leave back again and we ask to call the police. The result was the driver to leave the pallet in the middle of the sidewalk and left. We payed a lot of money for door to door but we made their job to carry the staff one by one from the middle of the sidewalk!!! When we finish with that we call the company to claim and their answer was...(are you ready to laugh???) that it was our choice that the pallet stayed there (a pallet that is delayed 3 days already and they wanted to take it back...can you believe it?) I have photos as documents for the street that he didn’t want to drive (as 100 and bigger trucks than him everyday deliver things in the area) also I have photos for where he left the pallet and the distance from the final destination if someone is interesting. Ahhh I also I suggest him to empty the half of the pallet in the side so will be easier to push the rest in front of the door...but of course he said NO...the professional driver!
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Nach über einer Woche keine Ware da, angeblich nicht angetroffen. Wartete seit 9:00 Uhr bis 17:00, keiner da! Hätte keinen im Büro angetroffen, obwohl nicht nur Tel. sondern auch Handy Nummer vorhanden war. Anruf 4 Tage später: Fahrer ist noch unterwegs. SEHR ZU EMPFEHLEN:
Fahrer ist nicht gekommen weil es angeblich zu glatt war. Keine Info, keine Benachrichtigung. Mitarbeiter am Telefon unfreundlich. Wenn ich Lust hätte könnte ich das Paket ja selbst abholen kommen. Kein Kundenservice. Gespräche wurden einfach beendet.
Kompetenz wird hier noch groß geschrieben, immer gute Beratung und immer die schnellste Lösung parat! Immer wieder schön Geschäfte zu machen! Mit freundlichen Grüßen Dorothea B.
Wir arbeiten schon einige Jahre mit der Spedition zusammen.Sehr zuverlässig und die Ware wird zügig ausgeliefert.Termine werden eingehalten.Preisanfragen erhält man innerhalb kürzester Zeit.Deshalb 5 Sterne.
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