Neustadt in Holstein, Germany
An der Wiek 7-15
N/A
+49 456171990
Beautiful hotel. Excellent service and amenities. Great restaurant.
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We liked the hotel very much. Very beautiful place, good food, nice personal. The only thing, which we didn’t notice by booking, that there is no any Bar/refrigerator in the rooms. cleaning was very good as well, but we run out for napkins, which were in the bathroom, and the cleaning forgot probably to put a new one. And parking could be for free... it’s not a citycenter and not a garage
We spent a night there, the rooms were clean and the design was pretty cool! The location of the hotel is very nice. The staff are very friendly and trying their best which covered up a few mistakes as the hotel just opened two weeks from our visit. The only reason I’m giving it 4 start and not 5 is the price .. it is a bit overpriced
Clean , nice place and freindly Staffs. Best Regards, Von Rosethaiorganicspa hamburg Germany
They did not clean our room. Reception came up with excuses but not solutions. Extremely poor service. One of the excuses was "House keeping came and knocked the door but you weren't in the room". Doh! Was I supposed to be in the room for the cleaning? Nowhere else but in this hotel you need to be in the room so they can clean it.
Weird location for a four star hotel, surrounded by industrial warehouses and there is a industrial chimney within the area. The hotel is basically right next to pier for boats and yachts. Good interior design. Nice staff in the restaurants. Ok breakfast buffet, but the poor kid who was put on the omelette post should definitely have more help. And the hotel should separate the fresh orange juice press away from the omelette post, why put the two most popular items next to each other? Is the space not already limited? This hotel has quite limited space for pool, sauna, spa and lounging. Therefore, it should not be classified as a spa hotel as they advertised. The so called pool is just an area of water that’s so small for people to do a few laps. The room is small and it does not come with a bathtub. Basically, in a fully booked weekend, every corner you turn, there will be someone sitting and trying to ‘chill’. The room does not have good sound proof features and we can hear the neighbor’s dog barking in the middle of the evening. We paid extra for the room for sea view, but the amount of sea we can see is very limited..... you can see the sea from the corner of the photo but not much more. In addition, The spa staffs are not very helpful. The level of English spoken is limited. Overall, it does not worth the 240 euro per night rate it charged.
Amazing, we stayed for 4 nights and we had a great time. Hotels own beach is nice, spa is great. Service is perfect. Nice place. No complaints, returning for sure!
Nice trendy hotel. Good restaurant in the hotel.
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