Berlin, Germany
Wilhelminenhofstraße 83 -85
N/A
+493053604246
A most friendly phone call after setting an order with an offer to set up some price reductions right for this order for professional user of military equipment and the confirmation that if everything is not fitting to take it back without any hesitation. Thats what new customers like and therefor a five star rating from our side. Keep going this way TACWRK and we look forward to doing further businesses!
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I place order with black card inside for discount.The shop give option for Feldpost delivery for Afganistan(camp Marmal,Mazari e Sharif),where i am located like american contractor with rights to use this post.I order many times with diferent shops without any problem.My order from TCWRK is send back,without any reason.I send many e mails for my refund,answer is SOON AS POSIBLE,phone dosnt work.Like last i loose 89 euro for card who i cannot use and receive goods,dont receive anything,and still waithing for refund minus the money for this useless card.The shop can make exeption in this case,but they want to keep my money for black card.I not recomended for any person to use this shop,its risky and unprofesional.
They messed up my order, it wasn't even delivered and it returned back to DE. They returned money, but 10 was lost to the paypal fees. I mailed them more than month ago, without any response.. Edit: after writing this bad review company reached to me and offered me a great option of remedy.
Very good online store.
Great store for military stuff , friendly staffs specially the beard guy , and he also speak English which is good...
Horrible customer service. Almost 2 years ago me and some guys from my police department bought 9 pairs of Salomon Speed Assault. At the time 1 of them was the wrong size and 2 needed to be exchanged for a bigger size. That took almost 3 months but it all worked out. Fast forward 1 year later. My boots started to loosen at the seems. So i contacted Tacwrk who told me to send pictures of the damaged shoes and that it was no problem to have them replaced at Salomons expense. So i mailed Them pictures. A month went by with no word. I contacted them, and they wanted pictures of the serialnumber of the shoe. So i sent them pictures. 2 months went by with no Word. I contacted them, and they Said they emailed me, saying they wanted the shoes sent to them. They never did. Ive checked my mail numerous times every day and not once did they mention this. I replied and said that they never asked for the shoes, and that this had been dragging on and i would really like some customer SERVICE. They still havent responded. Its been months since they replied last. I messaged them first in march 2019. Its now december (24th) 2019. Ive given up getting my shoes replaced or getting any kinds of customer service. Lars Bergmann was the person i e-mailed with and he provided such bad customer service that i would never recommend buying anything from TacWRK again.
Almost all high end stuff in one place. I bought Arcteryx jacket before my flight to Iceland but after that I realised it may not be shipped in time because of opening hours. Despite that the package was sent days before shop was open so big shout out for that. Totally recommends this store. :)
Very helpful staff, they took out so many backpacks from their warehouse just so that I could make a choice. Opening hours are a bit narrow though.
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