Pforzheim, Germany
Rastatter Str. 8
N/A
+49 7231204130
Wheelchair-accessible entrance
I purchased a watch from laco and after seeing it in person I decided that it wasn’t for me. When I contacted them about returning it I was told that I need to take it to fedex in order to ship it back. I was fine having to pay to return the watch thinking it would be something like 30, but I was about 100 off on that estimate. So, I contacted laco again thinking that there must be some mistake but there wasn’t. They charge you 130 to return a watch to them and they don’t tell you that in their return policy. I for one will NEVER do business with them again and I’d advise everyone to avoid them as well.
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We bought a man's watch and are very disappointed with it. The entire face fell apart - as in the metal casing around the timepiece literally fell off for no reason. The watch is listed as one of the toughest out there that SWAT trains with. Well, it didn't do so good just being worn. Next, the watch loses approximately 5 minutes per day. That is horrible. We took the watch back to the shop and complained about both the watch falling apart and the time slip. The lady in the shop actually told us it was within acceptable guidelines for the watch to lose that much time. Yesterday we calibrated the watch - again - with the atomic clock and within four hours it was five minutes off. I would never recommend this brand and have serious buyers remorse on purchasing. I highly advise against this brand and more pointedly the lack of customer service. By the way, the watch was purchased within the last four months. Haven't had a single day that it kept time accurately.
I am disappointed in my Laco experience. At Moeller Jewellery shop in Munich, I bought a Saarbrucken automatic watch which regularly stops despite being worn daily. It was sent it back to Laco for inspection two times. Each time the watch was returned to me, it was in the same condition: it stopped each night unless wound manually. The watch is not performing the way it should and I have had no refund. I have owned a few high-end automatic watches including an IWC and all of them work perfectly. If you buy a Laco and have the bad luck that it does not work as advertised, do not expect a refund. I was looking forward to German technology and am very disappointed with this product.
What's not to love
En mi opinión personal son los mejores relojes del mercado actual. Tradición, historia, familiaridad, exclusividad, artesanía, calidad y precio. ¡Laco lo tiene todo! Cada detalle está cuidado, así como cada segundo que disfruto escuchar al lado de mi oído. Las robustas maquinarias junto con los diseños resultan ser un combo ganador. 5/5. *****
Sehr geehrtes Laco Team, ich habe mich von Anfang an in die Uhren und die Geschichte der Uhrenmanufaktur verliebt. Die Qualität, das Design und die Auswahl ist stimmig und ich kann keine Verbesserungsvorschläge nennen. Abgerundet wird dieser hohe Standard durch einen sehr, sehr guten Service, welcher schnell und kundenfreundlich abgefertigt wird. Weiters wird sehr individuell auf Kundenwünsche eingegangen. Vielen Dank und das war nicht die letzte Laco Fliegeruhr.
Eine Uhrenmanufaktur für den kleineren Geldbeutel, die tolle Uhren mit langer Geschichte am Standort Pforzheim fertigt - ich habe drei Uhren von Laco in meinem Besitz und besonders im Fliegeruhren-Bereich baut die Firma bis heute tolle und auch erschwingliche Qualitäts-Uhren!
Excellents produits made in Germany, il y en a pour tous les goûts. Content d'avoir trouvé mon bonheur sur leur site, un modèle entièrement mécanique sans obsolescence programmée et personnalisé sans frais supplémentaire.
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