Murnau am Staffelsee, Germany
Untermarkt 6
N/A
+49 8841627203
We rented two trekking bikes for a tour around Staffelsee. One of the bikes was in a poor condition, the break was touching the tire and making a noise. However, we decided to use the bike anyway to use the nice sunny day. After about an hour of cycling, I was going downwards in a paved road (not off-road), and the back tire started making a noise. Suddenly the tire exploded! First time ever that I had this experience. We called the shop to ask them to pick up the bikes from a near by location, which they did. However, we thought we deserved compensation for receiving a bad quality product, and when we suggested this, the owner (or manager) of the shop reacted aggressively, blamed us for the broken tire, did not offer any apologies and in the end told us that he rather give us the money for one bike rent than having a long discussion about it, which he in the end did. In summary: there are a lot of bike rentals in beautiful Murnau, do not waste your money with this shop, and even less do not waste your time with the owner/manager.
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