Lemgo, Germany
Grasweg 27
N/A
+49 526198590
Wheelchair-accessible entrance
Ordered a KFF D-Light chair from a dealer in Saarbrucken. When it was delivered, we discovered the seat and the back were covered in different grades or quality of leather. Very long story now with many emails, phone calls and even a visit from the KFF leather supplier who agreed with us but in the end KFF will not fix or replace the chair to the meet the order we placed. I spoke to a Mr. T. Hildebrand at KFF who said to me on the phone that since we did not buy the chair direct from KFF that KFF was not responsible for product quality or for making it right. Can you imagine that if you purchased a new BMW or Mercedes from a dealer that either manufacturer would tell you “sorry, not our problem”? Exchanged several emails with Mr. Steve Bates at KFF who will not take any action to fix the issue. He refers me back to the Saarbrucken dealer wanting me to accept a minimal refund with an agreement not to take legal action against them. He has not answered my question about standing behind their products. He has also not explained to me how to buy direct from KFF to preclude this problem in the future. All in all, a very frustrating experience with KFF and their dealer. Don’t be misled by the KFF review where KFF sent a few plastic parts to a customer at no cost, that was a cheap, easy action. In our case it would take some real work on KFF’s part to fix the problem but they aren’t interested.
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Habe heute bzgl. meiner 10 Jahre alten Sinus Stühle eine Anfrage gestellt wie ich an neue Gleiter komme. Nur kurze Zeit später erhielt ich schon eine Rückmeldung, dass man mir die Gleiter einmalig kostenlos zukommen lässt. Das nenn ich mal einen SUPER SERVICE. Der Service ist genauso gut wie die Stühle nach 10 Jahren. Weiter so. Danke
Cooles Design aus Lemgo. Design hat einen Namen...KFF! Design in guter Qualität.
Habe mir 3 Stühle gekauft, einen Youma und 2 Texas. Die Stühle sehen Super aus und sind sehr bequem.
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