Eschborn, Germany
Elly-Beinhorn-Straße 7
$$
+49 61967751749
N/A
Outdoor seatingDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeKids' menuLate-night foodQuick biteSmall platesVegetarian options
With Covid restrictions in place, the drive through service can take a lot of time during busy hours. I prefer going in to order via a self service kiosk and waiting for the food, maintaining distance and wearing a mask, which is much quicker than driving through. Always great to use KFC vouchers and sometimes it's fun to mix it up by picking up a Pizza from the PizzaHut counter, which is within the KFC building.
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When I take out, the staff sometimes misses out some of what I ordered, but the service and the taste are fine though.
45 minutes in the drive through for 20 bucks worth of dried out and stale chicken. Unusual as well because we went to the same restaurant regularly about 4 months ago and then it was completely average.
I like the food in general, even though I think it's overpriced, but KFC in Eschborn (Camp-Phönix) has very bad customer service. Not only don't they answer your questions, but they are not friendly at all. For example, I recently ordered two kids boxes, which come with a toy, but mine had no toy. I asked if they could give them to me (thought maybe they forgot), but all they said is that they don't have any, turned their backs at me and carried on with their work. Not even a simple, kind apology (not that it's their fault, but just out of courtesy to the customer). Never again.
Extremely disappointed. The chicken pieses and hot wings were full of oil, and also smelling really bad. I spent 20eur for a bucket which I had to put in the rubbish!!! Some people are starving and you cannot make fresh chicken pieces??? NEVER AGAIN!! There is a Burgerking close by, much better!
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