Darmstadt, Germany
Hilpertstraße 20A
N/A
+49 615191800
Wheelchair-accessible entrance
Very friendly staff! Before going there I wrote them an email, they responded very quickly and answered the questions At place was almost no line, so I finished in 10 minutes after all checks are done
like
In March 2017 this same staff were not helpful at all as I was retiring, the minute you walk in speaking English they just treat you as third class citizens. They do not truly take the time to listen and understand what you need. When you do explain that you need their forms completed prior to being able deregister the vehicle from the U.S. Army system they go into the deer in the headlight look, then proceed with saying it cannot be done and give you the run around. As I then called the vehicle registration office to have them explain what is needed they then understood and gave me the forms to fill out and start the process. Today May 22, 2019 I needed the same procedure done and they did not know what I needed, the fact that came in at 1455 and they close at 1515 is all they were worried about. They only saw us as an obstacle in their time to get off work and were useless, unhelpful, and just bothered by our presence. Without hearing the full story and to really understand what we needed they were just fumbling through empty informational paperwork I had looking for something. When I asked to please have a blank 0350 firm to fill out, their reply was print it yourself from their website. In 2017 after they were explained what I needed they provided three sets of forms for my three vehicles. If you have to come here know that you will leave frustrated, unhelped, and bewildered in their lack of customer assistance or just plain decent resolving assistance. Worthless personnel working at this office!!!
nope nope nope....
Drecksladen. Man hat einfach keine Chance gegen eine Behörde, egal wie sehr man im Recht ist. Telefonisch niemand erreichbar. Auch persönlich sehr arrogante und freche Antworten. Hier bemüht sich niemand zu helfen, sondern jeder will seine Schicht zu Ende bringen. Jeder Steuerbetrüger hat meine volle Unterstützung
Obwohl es eine öffentliche Behörde ist, sind die Öffnungszeiten akzeptabel. Das an den Tag gelegte Arbeitstempo ist nicht anders zu erwarten, miserabel. 5 Personen in einem Büro mit Schalter und nur einer fühlt sich berufen -oder ist in der Lage- \Kunden\ zu betreuen. Wenigstens ist die Stimmung und der Umgangston freundlich. Man könnte mehr klagen, wenn man mehrmals im Leben dort hin müsste.
Bisher 2 mal ohne große Mängel zu Besuch gekommen um Ware abzuholen oder diese wieder zurückgehen zu lassen. Personal freundlich und Sachlich.
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